Client service
Delivery, returns and sizing
Delivery
- Every order ships by tracked express air: FedEx, UPS, Aramex or EMS.
- Delivery takes 8–10 business days.
- When your order ships, we email you a tracking number. You can also follow it any time with your order code on Track your order.
- Shipping depends on your country and is shown at checkout, before you pay.
- Import duties and taxes are not included. They depend on your country's rules; your local customs office can tell you more.
Guaranteed delivery
If your parcel does not reach you, we send it again or refund you in full.
Exchanges
- Wrong size? Exchange it for another size or another piece within 7 days of receiving your order.
- The piece must be unworn, with all tags and its original packaging.
- Write to us first and we will guide you through it.
Sizing
- Every piece with sizes has a Size guide next to the sizes, in cm or inches.
- For clothes, we ask your height and weight with your order.
- Not sure? Message us before you order and we will help you choose.
Payment
- Crypto: pay instantly. After you place your order you see the exact amount, the address and a QR code.
- Western Union: we email you the payment details. Your order is confirmed when the payment arrives.
Questions
We reply within 24 hours on business days.
