Client service

Delivery, returns and sizing

Delivery

  • Every order ships by tracked express air: FedEx, UPS, Aramex or EMS.
  • Delivery takes 8–10 business days.
  • When your order ships, we email you a tracking number. You can also follow it any time with your order code on Track your order.
  • Shipping depends on your country and is shown at checkout, before you pay.
  • Import duties and taxes are not included. They depend on your country's rules; your local customs office can tell you more.

Guaranteed delivery

If your parcel does not reach you, we send it again or refund you in full.

Exchanges

  • Wrong size? Exchange it for another size or another piece within 7 days of receiving your order.
  • The piece must be unworn, with all tags and its original packaging.
  • Write to us first and we will guide you through it.

Sizing

  • Every piece with sizes has a Size guide next to the sizes, in cm or inches.
  • For clothes, we ask your height and weight with your order.
  • Not sure? Message us before you order and we will help you choose.

Payment

  • Crypto: pay instantly. After you place your order you see the exact amount, the address and a QR code.
  • Western Union: we email you the payment details. Your order is confirmed when the payment arrives.

Questions

We reply within 24 hours on business days.